Copier Service Agreement - General Services
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SERVICE AGREEMENT
No. 0902221
In order to assist in maintaining the listed ~quipment in good mechanical operating condition
Key Office Equipment, 214 S. Santa Fe, Salina, KS 67401 (hereinafter referred to as KEY) and
City of Salina - General Services
Attn: Cathy BoH'
412 E:Ash
Salina, KS 67401
,
(hereinafter referred to as CUSTOMER) agree as follows:
Cust. No. SALlGE
Phone: 785-309-5750
KEY will provide service on the equipment listed in 'Appendix A', attached and made part of this agreement,
under the following terms and conditions.
SCOPE OF SERVICE:
KEY will provide service during norma,1 business hours ( 9 a.m. to 5 p.m. Monday through Friday,
except holidays ). '
Service requested or required at times other than normal business hours and I or out of the scope of
the agreement, will be subject to availability of personnel and will be performed on a time and material
basis at KEY'S applicable rates then in effect.
TERM:
This agreement shall have an initial term of one (1) year from the date of execution of this agreement
and shall continue from year to year thereafter subject to any and all rate adjustments. Either party may
terminate this agreement with thirty (30) day written notice prior to the expiration date.
KEY may, at its option, immediately terminate this agreement for payment delinquency.
OPTIONS:
Service level and rates will be based on the Customer selected option as indicated in 'Appendix A'
attached and made part of this agreement.
LEVEL 1 - This option will consist of parts and service labor coverage to provide Customer with the required
service and perform preventative maintenance to keep the equipment in good mechanical operating condition.
Parts covered under this agreement will be repaired and / or replaced at KEY'S option and parts replaced shall
remain the property of Key Office Equipment.
LI:VEL 1 + - This option will consist of the Level 1 coverage PU:tS all the toner suppnes required to produce
the number of copies as indicated in 'Appendix A'.
LEVEL 2 - This option consists of limited service labor only. For the base fee, KEY will provide the Customer
a portion of the necessary labor during normal working hours to repair or replace parts and to perform required
preventative maintenance required to maintain good mechanical operation. Parts are NOT included in this
option and all parts will be invoiced at KEY'S current price list.
RATES:
The rates provided for in this agreement and outlined in 'Appendix, A', commence on the date of
execution of this agreement by KEY. Customer agrees to pay stated charges in advance. There shall
be added to the charges due: any and all amounts equal to any taxes, fees, permits, etc., however
designated, arising from or based upon the service provided.
KEY, at its option, may eliminate from this agreement such equipment it deems impractical for service
and will refund unused portion of charges, less the cost of any parts installed.
ORIGINAL
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CityOfSalina-GeneraIServices.IR3035.09.02.22.xls
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OUT -OF-SCOPE:
Services outside the terms of this agreement and not covered include, but are not limited to, the following:
Cleaning procedures, replacement of consumable parts and,clearing paper' jams, etc..
Operators' normal and / or required routine daily and weekly housekeeping maintenance.
Replacement and / or installation of consumable supplies.
Installation, relocation of equipment.
Repair made necessary by accident, misuse, abuse, neglect, failure to provide proper electrical power,
electrical failure or surges, damage from fire, water or other casualty or cause other than ordinary use.
Alterations, modification or maintenance to the equipment by parties other than KEY or its assignee.
Use of non-Canon brand supplies and/or parts not meeting equipment specifications.
The equipment and service support is limited to the Printer/Copier and the hardware interface boards.
Canon & Key Office warrants that the equipment will operate according to specifications provided that the copier/printer
equipment receives the correct signals from the network and/or its specified print driver and/or device. All the required
Canon/Windows print drivers are current versions at time of installation and are provided by and installed by Key Office
on the network server at time of the initial installation. Software installation on additional terminals and/or print driver
upgrades are the responsibility of the customer. All network administration, operation, installation, program software
requirements, both initial and on-going; are the responsibility of the customer.
GENERAL PROVISIONS:
Customer agrees that KEY or its assignee shall have full access to the equipment to provide service and
customer shall provide a safe place in which to provide service.
KEY shall not be responsible or liable for failure in the performance of the service if such failure is due to
any cause beyond their control, such as, but not limited to, strikes, fire, flood, storms, accidents, acts of
public enemies or acts or God, parts shortages or outages over which KEY has no control. KEY shall
make every eftort to perform services promptly, but shall not be responsible or liable for delay in the
performance of the service to be performed hereunder for an reason whatsoever.
KEY shall be entitled to assign this agreement.
IN NO EVENT SHALL KEY AND ITS AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOSS OF DATA,
LOSS OF PROFIT, LOSS OF MONIES OR LIABILITIES TO THIRD PARTIES, HOWEVER CAUSED,
WHETHER BY NEGLIGENCE OF KEY OR OTHERWISE.
This, with 'Appendix A', represent the entire agreement between the parties, and nothing expressed or
implied will be honored by either party unless accepted by both parties in writing.
CUSTOMER represents that they have the authority to enter into this agreement whether they are the
owner, lessee, agent and / or responsible party.
Key Office E~uiPmenl
By: ~ A.
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City of Salina - General Services
Title: Service Coordinator
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Date: 1/29/09
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Title:
9-"c.~
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OR' ~l~ALralserviceS.lR3035.09.02.22.XIS
By:
Date:
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, Appendix A '
Customer:
City of Salina - General Services
Attn: Cathy Boll
412 E. Ash
Salina, KS 67401
Cust. No. SALlGE
Phone: 785-309-5750
S/A # 0902221
- I
Contact:
Aareement Period
Eauioment Location:
Same as above
February 22, 2009 Thru February 22, 2010
Key Operator:
Term:
One Year
Canon IR3035
SVC01257
1+
497.50
Accessories:
DADF
Print Kit WI U/S - 81
Additions / exceDtions:
Includes all parts, including the drum unit, labor and toner supplies to keep equipment
in good operating condition within the indicated image allowance. All 8-1/2x11 images
produced over the image allowance will be invoiced at the overage rate.
Image Allowanace: 60,000 /12 months. Overage Rate: 0.0129 /image.
Image Count:
Beginning:
Ending:
Total Images:
Allowance:
Overage:
Tner recap
Date: 2/22/09
Date: 2/22/10
y1d
cps
sup
60,000
Overage Amt.
@ $0.01291.
Invoice # N2308
Invoice #
1/29/09
Sub-Total
Tax
Total
497.50
0.00
497.50
Key o~pmentKt
By: \'~-
City of Salina - General Services
Title: SerVice Coordinator Date:
1/29/09
By: ~~.::
Title: __. un ~ ~ Date: "-11 -."
Keycot # 6
Appendix A
1 \t~tal~sQices.'R3035.o9.o2.22.JdS