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Annual Report - 2008- Ma =-I k k i �! EXECUTIVE STAFF 2008 DEPARTMENTAL ANNUAL REPORTS ogmn�klwk 1 ARTS & HUMANITIES 2 BICENTENNIAL CENTER 3 COMPUTER TECHNOLOGY 4 DEVELOPMENT SERVICES Building Services Neighborhood Services Planning 5 FINANCE & ADMINISTRATION City Clerk Water Customer Accounting 6 FIRE DEPARTMENT 7 SALINA - SALINE COUNTY HEALTH DEPARTMENT 8 HUMAN RELATIONS 9 HUMAN RESOURCES 10 MUNICIPAL COURT 11 PARKS & RECREATION 12 POLICE DEPARTMENT 13 PUBLIC WORKS Engineering General Services 14 UTILITIES CITY OF SALINA BOARDS AND COMMISSION ANNUAL REPORTING FORM Annual Report of the Year: 2008 BOARD: Arts and Humanities Commission ACCOMPLISHMENTS: , List three to five accomplishments your board /commission has achieved. ❖ Salina City Commission passed "The Big Ideas" strategic plan for the Salina Arts and Humanities Commission on February 29, 2008. The collective work of City of Salina Commissioners, the City Manager's Office, City Departments, the _ Arts & Humanities Commissioners and staff, 31 organizations that provide arts, culture and heritage offerings, 177. artists, 1, 117 Salinans who shared their views in public opinion surveying, and 801 who attended community meetings and forums, the plan identifies goals and strategies for achievement in the cultural growth of our community. ❖ An intricate structure of committees has been put in place to address the goals and strategies of The Big Ideas. These committees are moving forward with the work of the strategic plan. ❖ The Salina Arts and Humanities Commission received a grant award from the National Endowment for the Arts for several installation projects with the purpose of public art education and enjoyment for Salina Citizens. The project proposed installations will be made available in the downtown area, and in neighborhoods, with connections to the Smoky Hill River Festival — making public art more accessible. ❖ The department coordinated a collective application to the Kansas Arts Commission to recognize Salina as the Kansas Governor's Arts Award recipient in the category of "Arts Community." Chamber officials have received notice that the department is this year's winner, although the award has yet to be formally announced at this time. ❖ During this school year (08/09), The Salina Arts and Humanities Commission is collaborating with the Lied Center of Kansas (at the University of Kansas) to provide training for Kansas artists, by presenting, three Kennedy Center seminars. Lied.Art.Teach develops new teaching artists and strengthens the skills of existing teaching artists to assist state and local schools and arts organizations in providing arts education opportunities for teachers, school children, and communities of Kansas. This program works with the Kennedy Center, utilizing its Teaching Artist Series. This program is underwritten by the Dana Foundation. Page 1 GOALS: List three to five new goals that your board /commission has set. •3 Continue forward with The Big Ideas Goal 1 Make arts, culture, and heritage offerings welcoming, affordable, and accessible to all Salinans. ❖ Continue forward with The Big Ideas Goal 2 Make our community a more beautiful place to live, work, and visit. ❖ Continue forward with The Big Ideas Goal 3 - Use the arts as an engine to drive economic development, and dowtown & community revitalization ❖ Continue forward with The Big Ideas Goal 4 - Make Salina a model community for cultural sector coordination, unity, and support. 4- Continue forward with The Big Ideas Goal 5 Guide Salina's cultural development with enthusiasm, skill, excitement, and vigor. ATTENDANCE List all -members that have served during the reporting year. Please enter the number of meetings attended and the number of total meetings. Enter each member's percentage of. attendance. Member Marilyn Benyshek Kati Blue Shirley Braxton Shawn Crawford Peggy DeBey Randall Hardy Alan Jilka Philip Kerstetter ,Rachel Loersch Gayle McMillen Linda Moore- Redding Ramona Newsom Cheri Parr Lynne Ryan Javon Shackelford David Stueve Alejandra Tenorio John K Vanier II Ted Zerger Meetings Attended Percentage 10 of 12 80% 2 of 5 40% & of 12 67% 7 of 11 64% 11 of 12 92% 11 of 12 92% 5 of 7 71% 1 of "I 100% 12 of 12 100% 10 of 12 80% 11 of 12 92% 5 of 9 56% 10 of 12 80% 4 of 4 100% 4 of 7 57% 3of4 75% 5 of 12 42% 1 of 4 25% 8 of 8 100% Page 2 CITY OF SAUNA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Bicentennial Center ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Full transition of leadership to a new Manager of the Bicentennial Center. ❖ The Operations division of the facility has ,developed methods of long term and short term planning for efficient use of staff and resources in setting up of and taking down the events at the facility. ❖ The Food and Beverage division of the facility has continued to improve with regard to food service and quality. We continue to get excellent ratings in the follow up of events with clients who utilize this branch of the Bicentennial Center, regardless of event size. GOALS: List three to five new goals that your department has set. ❖ In keeping with the 5 -year capital improvement plan for the Bicentennial Center, develop a RFQ to hire an architect to realize the goal of putting the staff wish list of capital improvements into a working document and creating actual drawings and plans for strategic implementation of capital improvements to the facility. ❖ Develop a new marketing and advertising plan for the Bicentennial Center to expand the visibility of the facility and make the venue more "top of the mind" in the community and surrounding areas. ❖ Work with existing organizations to take their events to a new level that would draw larger crowds and increase the financial base of sales in the food and beverage areas of the facility. ❖ Increase number of events for all areas of the facility. The City Managers Office and the staff of the Bicentennial Center have shared with the new manager the general feeling that more concerts and family style entertainment is a need that should be explored and implemented. It is the new Manager's intention to work with the Salina Area Chamber of Commerce to bring in more conventions to the facility which should increase revenue in both rental and food and beverage. This should in turn increase usage of area hotels, restaurants, and increase the profile of the City of Salina. ❖ Increase profits for the facility in concession stands, catering, and rental of the Bicentennial Center. Page 1 OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ With the changes that occurred at the Bicentennial Center in management and staff in 2008, we are looking forward to 2009 being a great year for the facility. We are experiencing an ever growing list of potential events and are continuing to solidify contracts with existing clients of the facility in 2009 and through 2016. ❖ Staffing of the facility. There are some issues with transitions of staffing and some staff not present due to illness. These matters should be remedied in the near future. •A In developing and implementation of the capital improvements for the facility, care will need to be exercised with the calendar of events to ensure that an event. that has been coming to the Bicentennial Center, and has already scheduled return dates for a number of years, is not bumped or cancelled due to construction or on going work the facility. PERFORMANCE INDICATORS: ❖ Upon the completion of each event, an evaluation form is submitted to the group or individual that has rented the facility asking that they rate or grade their level of satisfaction with the facility. These forms have been used effectively to determine what areas of the facility need to be improved upon whether the issue is staffing or physical needs of the facility. We continue to get excellent responses from our clients and in turn they are scheduling a return event at the Bicentennial Center. ❖ Profit levels and level of satisfaction by individual patrons to events at the facility. ❖ Increased attendance to events. WORKLOAD INDICATORS: ❖ Increased number of events. ❖ Increased revenue Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Computer Technology ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. •:- Replaced 44 mobile data terminals (laptops in Public Safety vehicles) • :- Replaced email SPAM filtering system with a much more effective system ❖ Implemented email archiving system ❖ Implemented Weblink (open records online for the public) ❖ Installed over fifty desktop PC replacements GOALS: List three to five new goals that your department has set. ❖ Convert all remaining Access 97 files to Access 2003 ❖ Implement Terminal Services (fast remote access to network) -:- Implement FullCourt system for Municipal Court Implement redundant SAN at Bicenter (data storage) ❖ Implement computer application testing for job applicant finalists •:- Replace Domino server /software with a cheaper solution ❖ Implement strong passwords for Windows and Legacy systems OTHER ITEMS OF INTEREST: ❖ Plan to do a study session on downtown wireless options PERFORMANCE INDICATORS: -:- Ended 2008 under budget ❖ Server up time was better than 99% ❖ Network availability time was better than 99% Blocked over 18 million SPAM emails •:- Had zero instances of a virus infection spread through our network WORKLOAD INDICATORS: ❖ Took over 5000 service calls in 2008 Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Development Services /Building Services ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ In February, Building Services had our first on -site evaluation by representatives from the organization from which we are seeking accreditation. The results of the evaluation were encouraging, with only a few areas identified as needing further documentation, including the development of quality management systems to verify the accuracy of plan reviews and field inspections. ❖ In May, as a public outreach opportunity in association with national Building Safety Week, we held an Open House on two evenings to host our citizens giving them an opportunity to meet staff and familiarize themselves with our offices and function. • :• Several staff members augmented their professional development by passing examinations for certification in a variety of fields, including building contracting. ❖ Once again this year, staff had the opportunity to mutual aid with a neighboring community by providing disaster assessment services and building inspection services to the City of Chapman in the aftermath of the June tornado. GOALS: List three to five new goals that your department has set. ❖ It is our goal to improve our customer service this year by working with contractors to provide means for more relief from strict code compliance ❖ It is our goal to complete the accreditation process this year ❖ It is our goal to identify more means of public outreach in order to carry the message to our citizens regarding the important public safety benefit that we provide on their behalf. ❖ It is our goal to work with the Building Advisory Board to adopt the current edition of model construction codes in 2009 PERFORMANCE INDICATORS: ❖ Inspection requests are processed in the order they are received and are prioritized based on type of inspection and whether or not there is an open trench involved in the work, or concrete to pour. The goal response time for open trench inspections is 1 hour, other interim inspections is 4 hours, and Page 1 for above ceiling and final inspections 48 hours. Footing and foundation wall inspections are typically scheduled for a specific time, so the contractor can coordinate the pour with the concrete supplier. Commercial Plan Review: Response goal is 4 days for APR (abridged) review and 10 days for all other commercial permit reviews. This goal means that a plan review letter or a permit will be issued by the 4th or 10th day. ❖ The goal for review of all Residential Building Permits is 2 -3 working days, with a 24 hour turnaround for egress window permits, above ground swimming pool permits and some demolition permits. All other residential permits (including new homes) are usually approved for issuance by the third working day. ❖ Minimum Housing Code inspections are performed within one hour for all life and health safety emergency situations (example: sewer backing up into house or to yard from cleanout). All other minimum housing code inspections are prioritized based on the process of notification that the tenant follows prior to requesting an inspection by city staff. WORKLOAD INDICATORS: ❖ Processed 3,863 requests for inspections. Some inspection requests require more than one inspector to perform the requested inspection such as final inspections or are requests for multiple inspections. ❖ Performed 7,523 inspections (256 days worked, averaged 30 per day), related to issued building permits and permits for separate plumbing, mechanical, electrical and mobile home work. ❖ Performance with regard to commercial building permit review was not specifically quantified for Building Services. Building Services is part of the review "team" and contributes to the success of the performance goals reflected in Jennifer Rein's Development Review Team report. ❖ Processed 241 service requests related to reports of minimum housing code violations, which typically require 1 -2 site visits /inspections and follow up actions including phone calls to property owners, issuance of a violation notice to the property owners and possible referral to Municipal Court for prosecution ❖ Sent letters or made phone calls to approximately 303 permit holders regarding the status of their building permit. This follow up is performed whenever a permit remains open for a period of time without contact from the contractor or property owner. Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Development Services /Neighborhood Services ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Helped maintain the livability of neighborhoods and enhance the general quality of life in Salina with consistent and fair enforcement of Nuisance and Zoning codes. 4- Completed updating City Code Chapter 24, Nuisances and Chapter 38 Div. 3 Inoperable Vehicles, along with extensive related work procedures and forms. ❖ Administered grants to low income homeowners for repairs that extend the service life of home owner - occupied dwellings and started a house -by- house survey to evaluate the exterior condition of housing stock in low -to- moderate income neighborhoods. Responded to difficult issues facing the working poor and suddenly homeless by securing homeless prevention grant funds and collaborating with community partners to connect needs and services. :• Supported the City's efforts to stimulate community investment through management of the Neighborhood Revitalization Tax Rebate Program. GOALS: List three to five new goals that your department has set. ❖ Continue Code revisions needed` to improve licensing and regulation for recycling trades and land use on industrial -zoned parcels to eliminate blight and improve the overall physical appearance of the city. ❖ Develop and implement a comprehensive approach to Code Enforcement to address properties with serious multiple code violations and falling under the jurisdiction of more than one city department. ❖ Complete current initiative to improve appearance of public spaces Downtown through changes to City owned trash enclosures and related usage policies. ❖ Develop and implement a plan to assist citizens in self -help neighborhood improvement activities through formation of individual neighborhood associations. ❖ Develop and implement a plan to access housing rehabilitation recaptured funds" for income- qualified home owner occupied residences, with incentives to stimulate neighborhood self -help activities. ❖ Prepare and submit applications to Federal /State agencies to request funding for substantial housing rehabilitation projects. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Nuisance and Inoperable Vehicle Code changes have allowed the city to resume removal of inoperable vehicles from private property after a five -year hiatus. This has led to much quicker resolution for the neighborhood and avoided Municipal Court action in many cases. ❖ Salina lags behind other communities in outside property maintenance. Several "best practices" models exist from which to draw examples of a code worth adopting to prevent the deterioration of Salina neighborhoods. PERFORMANCE INDICATORS: ❖ Achieved an approximate 87.82% voluntary compliance rate in code violation cases. ❖ Responded to citizen service requests for code enforcement by site inspection or preliminary investigation within one business day. WORKLOAD INDICATORS: 44, 8,421 site inspections were done in 2008, about 24 per day; mainly by one full -time and one half -time Code Enforcement Officers. Total site inspections increased by about 10.5% from 2007, due both to more public requests for service and more staff - initiated cases. A sharp increase in properties abandoned due to foreclosure has added to the volume of cases. •3 1,815 violation notices were issued in 2008, a nearly 45% increase over 2007. 214 cases (62 % increase) were referred for correction by contract labor at a recoverable cost of $42,801 (320% increase); mostly cutting tall grass and weeds or removing trash. 7 cases were referred to Municipal Court. ❖ 33 new applications for housing rehabilitation were managed; including application intake, verifying documents, qualifying income, inspecting properties, writing bid specifications and monitoring work in progress. ❖ Assisted 15 households with $45,966 in housing rehabilitation grants for emergency, repairs ranging from sewer repair to furnace replacement under the City funded program, and another 4 households in cooperation with OCCK. ❖ Assisted 5 local agencies with homeless prevention funds, helped with formation and ongoing work of a local Continuum of Care alliance of agencies to provide services to working poor and homeless ❖ Administered the tax rebate program that made over $142,774 in property tax rebates on 95 parcels available to City of Salina property owners, affecting property worth $16.03 million dollars. ❖ Neighborhood Services Division provides payables and payroll services for 3 divisions 21 employees in the Development Services department. Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Development Services /Planning ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Coordinated the review process and issuance of Special Event permits for 20 outdoor events. ❖ Provided technical assistance and support to the City's planning consultant, Gould Evans, on their update to the City's Comprehensive Plan. ❖ Provided technical assistance and background information to the Kansas Division of Water Resources to facilitate the remapping of the 100 year flood plain in the community. Provided technical assistance to the Public Works Department on the levee recertification process. • Drafted revisions to the City's landscaping regulations that incorporated xeriscaping principals into the regulations. These revisions were adopted by the Planning Commission and City Commission. ❖ Provided assistance with flood plain development issues, identification and preparation of off -site easements, preparation of license agreements and preparation of a PDD ordinance and replat for the city's first TIF project. ❖ Facilitated the comprehensive replatting of Great Plains Manufacturing's Industrial campus on East North Street which cleared up numerous title and property line issues. GOALS: List three to five new goals that your department has set. ❖ Repeal existing carnival, circus and parade permit ordinances and replace with a new Special Events ordinance. ❖ Finalize new Interlocal Agreement with Saline County dealing with building code review, subdivision plat review, extraterritorial zoning authority and future road maintenance. •:- Work with Gould Evans and County staff to finalize and adopt Transitional Development standard applicable to the agreed upon Urban Service Area. ❖ Inventory and relocate sensitive Planning archives from the "cage" to the secure City vault in the basement of the City - County Building. ❖ Continue to work with FEMA and the Kansas Division of Water Resources to finalize the remapping of the flood plain areas of the community and release and formal adoption of new digital flood plain maps. Page 1 •5 Research, prepare and adopt amendments to the Zoning Ordinance that are more accomodating to small wind technology to allow wind turbines on a smaller (residential) scale. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of ❖ The Planning Commission continued its annual landscaping awards program in cooperation with the Tree Advisory Board. A listing of award recipients is available upon request. ❖ Drafts of revised flood plain maps have been delayed due to requests from FEMA for additional information about the design, construction and maintenance of the city's flood control levee systems. FEMA is requiring "certification" of the levees throughout the country before any preliminary maps for communities are released. A Provisional Accreditation of Levees (PAL) agreement with FEMA approved by the City Commission in 2008 will allow the mapping work to move forward. PERFORMANCE INDICATORS: ❖ All 80 zoning and , land use related _cases were processed by staff with the timeframes specified in the published board and commission schedules.* ❖ Staff reports were provided to boards and commission for all applications that were filed. •3 Initial review comments from Planning staff reviewing building permit submittals were provided within 10 working days for over 80% of permit submittals in 2008, an improvement over 2007. ❖ Changes /updates to the Official Zoning Map were made accurately within 10 working days of final approval. All zoning map updates were forwarded to the GIS supervisor. ❖ All Letters of Map Amendment (LOMAs) and Map Revision (LOMRs) were entered in the LOMA database, posted on the zoning map and copies placed in the address files. ❖ Annually, in conformance with state statute, a review of the comprehensive plan is conducted by the Planning Commission (Done in 2008). ❖ Annually, in conformance with City policy, a monitoring review of all projects which have been granted a local property tax exemption is performed. A summary is provided to the City Manager, Finance Director, City Clerk and County Appraiser. (Done in 2008). *Does not include deferrals asked for by applicants or delays due to incomplete applications. WORKLOAD INDICATORS: ❖ Planning staff processed 80 individual land use applications that went before the Planning Commission, Board of Zoning Appeals, Heritage Commission and Downtown Design Review Board or were approved administratively by staff. There were 71 applications received and processed in 2007. This does Page 2 not include flood plain development permits, sign permits, lighting permits, home occupation certificates or temporary use permits which are handled administratively. A summary of the cases handled by these four boards and commissions is attached. ❖ The Planning Division staff performed plan review on 40 commercial building permits in 2008. ❖ The Planning Division continues to provide a very high level of customer service in the area of flood plain regulation and flood insurance requirements. The Planning Division maintains a Letter of Map Amendment (LOMA) database with over 1,300 properties which is a valuable resource for realtors, lenders and homeowners. The Division staff assists five to six property owners a month with individual LOMA applications and serves as a liaison between property owners and FEMA when questions arise about flood insurance requirements. ❖ Served as the primary contact point and resource providing information about Neighborhood Revitalization Tax Rebate prograrn, Property Tax Abatements, the Enterprise Zone and other economic development incentives. ❖ Performed annual project monitoring reviews for 10 local property tax exemptions that were granted for new or expanded industrial facilities. Assisted two local businesses with preparing tax exemption applications for facility expansions. ❖ Provided technical assistance to Public Works / Utilities and Building Services staff on the preparation of utility easements, sidewalk easements, sewer maintenance agreements, no build easements, right -of -way dedications, license agreements and out of city water and sewer agreements as well as alley vacations and break -in -acess petitions. Page 3 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Finance and Administration /Finance ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Revised Budget Procedures and Documentation ❖ Reformatted Budget in Brief for Annual Edition of Salina Citizen ❖ Assisted Parks and Recreation Staff with Golf Course operations and rates review ❖ Revised and formalized the 5 year CIP Process GOALS: List three to five new goals that your department has set. ❖ Obtain GFOA Financial Reporting Award ❖ Distribute RFP for GASB 45 Actuarial Services Finalize financial trend monitoring system ❖ Update and Modernize Web department web pages ❖ Finalize Arts and Humanities Financial Organization ❖ Review and standarize interim financial reports for City Commissioners and City Manager's Office ❖ Monitor Budget Condition Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Finance and Administration /City Clerk ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Implemented Laser fiche WebLink, providing public record access on -line ❖ Updated Contractor Registration System to Class A, B, C, & D Licenses ❖ Review of Cemetery system, upgraded software to permit rriulti -user access ❖ One -half position reduction in force GOALS: List three to five new goals that your department has set. ❖ Provide Laser fiche Training to City employees ❖ Make Special Assessments information available on City Website ❖ Continue to assist and support Public Works and Development Services in microfilming and laserfiching building and project plans OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Developed a concrete permit database for Public Works that allows them to more efficiently issue and track permits. This also allows -the City to retain logs according to the records policy WORKLOAD INDICATORS: ❖ All agendas and minutes have been posted on the website for all citizen boards ❖ Re- licensed over 400 contractors as class A -D or specialty contractors ❖ We have nearly 100,000 documents in laser fiche Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Finance and Administration/WCA ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Finalized implementation of Voice Response System ❖ Requested and evaluated a proposal for lockbox services from Sunflower Bank ❖ One position reduction in force, while enhancing our resource availability to provide further financial analysis. ❖ Scheduled a series of Customer Service Training Seminars GOALS: List three to five new goals that your department has set. ❖ Implement internet payments system to complement the Voice Response system •3 Update information available on the City Website Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Fire ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Developed a "Mission Critical" list of departmental tasks. ❖ Purchased a new Rescue Truck and Inflatable Rescue Boat ❖ Deployed a "Mass Casualty" trailer for medical disasters ❖ Developed the guidance document "Salina Fire Department Operational Risk Planning" ❖ Reestablished the "Target Hazard" list and program for inspection GOALS: List three to five new goals that your department has set. ❖ Complete the first phase of department accreditation by CFAI ❖ Evaluate and revise the department's Strategic Plan ❖ Install replacement burn panels in the Training Tower in order to continue live fire training ❖ Install tone coded or IP addressed fire station alerting ❖ Analyze fire department performance by the creation of fire district profiles, mapping of incidents, and reviewing response performance. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ With the addition of a Computer Technology Coordinator the department is making remarkable progress in using Firehouse software and overall systems management. ❖ The department is exploring the use of Automatic Vehicle Location (AVL) for the management of the fleet and during emergency response operations. ❖ The fire department is working with a local Architect to redesign and remodel Fire Station #1. The goal is to add -on and remodel such that the end product will be serviceable for 20 or more years. ❖ The Salina Fire Department is the host department and central location for the State of Kansas Urban Search and Rescue Team. Page 1 ❖ The Fire Department's Medical Director, Sean Herrington, has closed his private practice and is now the Director of Emergency Services at Salina Regional Hospital. This should help immensely in coordination and operations. PERFORMANCE INDICATORS: ❖ Average Response Time to Building Fires 4:02 Min ❖ Average Response Time to EMS Calls 3.94 Min ❖ $1,105,600 in Fire Loss ❖ $942,600 in Property Saved ❖ 1.6 Min Average Turn -out Time for EMS Calls WORKLOAD INDICATORS: ❖ 1,439 Fire Related Emergency Calls ❖ 4,528 EMS / Ambulance Related Calls 4- 5,301 Total Hours of On -Scene Time at Building Fires ❖ 1,180 Building Inspections 4- 891 Training Classes,/ 2,962 Hours of Instruction Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Health ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Completed Saline County sanitary code revision and submitted to Kansas Department of Health for review and approval. ❖ Continues with strategic planning for entire department ❖ Combined leadership positions as vacancies occurred. ❖ Standardized job descriptions /evaluations GOALS: List three to five new goals that your department has set. ❖ Be a partner with other Salina organizations in pursuing an EPA CARE (Community Action for a Renewed Environment) to identify, and act on high priority environmental health issues. ❖ Develop an annual report for board /city and county commissioners and staff and general public. ❖ Review and update personnel manual. ❖ Participate in reviewing Salina animal ordinances. Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Human Relations ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ 52% of all cases filed, housing, public accommodations and employment, were conciliated compared to 50% in 2007. 36% were examined by the Human Relations Commission and determined No Probable Cause, 27% were administratively closed or withdrawn by complainant. No cases went to public hearing. ❖ A social needs survey was completed in an attempt to ascertain what the major need is in the.. Hispanic community. There was a small number surveyed but 42 of the 65 surveyed said they spoke little or no English. Of that 42 who said they did not speak English well, 41 said they would like to learn English (98 %). If respondents indicated they wanted to learn English, they were asked why they were not taking classes, 50% said they did not have anyone to watch their children. Childcare appears to be an issue in this community of people. ❖ A Festival celebrating National Hispanic Month was held September 14 in Oakdale Park. The estimated attendance was 1000- 1500. The Comite Orgullo Hispano de Salina brought in $4,188.00. The festival expense was $5,600.00. One again, the Committee was successful in garnering contributions from employers in the City as well as receiving a small grant from Rotary Club, all of which nearly fully funded the festival. ❖ Reconfiguration of the Human Relations Department offices and construction of a new office for our new employee, Darrin Stineman. The department, along with other staff cleaned out an interview storage room down the hall from the department which will be utilized For badly needed storage for materials used in outreach projects. The room is also being used for interviews of complainants and respondents. ❖ Realized $95,122.00 funding from the Department of Housing and Urban Development for the 2007 -2008 federal fiscal funding year. GOALS: List three to five new goals that your department has set. ❖ More cooperation between USD #305 and the Human Relations Commission to enhance diversity education in the schools and to keep the commission appraised of the yearly Kansas Communities that Care survey in order to develop better response to the public on race and ethnicity issues. Page 1 ❖ Work with City staff and others toward the goal of attaining more accurate census numbers during the next census and getting more persons counted in previously uncounted, underserved neighborhoods. ❖ Continue to develop and extend networking with housing professionals to work toward more affordable and fair housing in Salina. ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Staff and commissioners erected at least four (4) exhibits during the year to emphasize and educate people about the history of civil and human rights. Exhibits were for Black History Month, NAACP Banquet, Women's History and at the Annual NAACP Block Party. The department also responded to a request from HUD for a Fair Housing exhibit in Wichita during April. ❖ Staff partnered with Catholic Charities in April for Ven a Dar Lata. Approximately 100 Hispanic youth attended this educational and life skills training. The Human Relations Specialist once again attended the Back to School Fair and hosted a Salina Human Relations booth. Many brochures and student related articles were given out. ❖ Staff was introduced during the year to the performance standards that were developed with the help of city management. These standards will make staff more efficient and responsive to the public. PERFORMANCE INDICATORS: ❖ The Annual HUD Review of the Human Relations Department dated July, 2008, reports that the department is receiving and processing complaints appropriately and in conformance with our Memorandum of Understanding. They recommend continued funding of our agency. They requested we develop procedures for monitoring compliance. We have since completed procedures and Darrin Stineman is doing some monitoring. He has been well received. ❖ Twenty -one (21) formal complaints were processed during the 2008 year, compared to 18 for 2007. 12 complaints were conciliated, 4 were examined and determined No Probable Cause by the Commission, 2 remain open and 3 were either withdrawn by complainant or administratively closed. The conciliation rate for housing cases was 52% compared to 46% for 2007. The employment conciliation rate was 25 %. This compares to 33% last year. 26% of complaints were based on race, 31% on disability, 36% on familial status and 5% on national origin. WORKLOAD INDICATORS: ❖ There were 33 requests for interpreter service during 2008, much less than the 86 during 2007. This reflects the greater number of personnel in city offices who are bilingual. However, fifteen (15) of those requests were from County offices this year compared to three (3) requests last year. Several documents were translated for City departments, including four (4) for Arts and Humanities and One (1) for General Services. Page 2 ❖ Fielded 463 customer service issues, compared to 456 during 2007. ATTENDANCE: List all members that have served during the reporting year. Please enter the number of meetings attended and the number of total meetings. Enter each member's percentage of attendance Member Meetings Attended Percentage Terri Biester 12 or 12 100% Tony Blair 11 of 12 90% Sidney Gray 12 of 12 100% Jan Mendell 12 of 12 100% David Norlin 12 of 12 100% Maribel Panuco 7 of 12 58% Richard Orton 9 of 12 75% Chanel Thomas 11 of 12 92% Courtney Moye 5 of 12 42% Page 3 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Human Resources ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Completed core supervisor training sessions ❖ Implemented employee recognition program ❖ Launched customer service /secret shopper initiative •S Implemented first incentive -based wellness initiative (City Pound Plunge) ❖ Offered new supplemental benefits to employees GOALS: List three to five new goals that your department has set. ❖ Transition to new online application database 4* Create and administer employee satisfaction survey •3 Extend employee training - additional supervisor sessions and other groups ❖ Expand incentive -based wellness initiatives OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Presented customer service /secret shopper initiative initial findings at LKM conference in Wichita Established procedure for Veterans Preference, KSA 73- 201(c), and have shared written procedures, checklists, and other documentation with several cities yet to develop their Veterans Preference structure ❖ Expanded employee benefits to include voluntary supplemental benefits (accident, cancer, short-term disability) with no direct cost to City (administrative expenses /time only) ❖ Changed Work Comp. Third Party Administrator to gain better response and more data on claims and expenses ❖ Average age of City of Salina Employee at end of 2008 = 43, Average length of service to City of Salina = 10 years Page 1 PERFORMANCE INDICATORS: ❖ Training - facilitated 15 separate training sessions on three topics totaling over 35 hours of "classroom" time, resulting in 7 hours of individual training per supervisor for 105+ supervisors in 2008 (4 regular sessions and minimum of one make -up session for each training topic) ❖ First incentive -based wellness initiative resulted in weight loss of 663 lbs. from 47 participants ❖ Workers Compensation - Claim frequency: City of Salina had 14% more claims than benchmarked comparison, but 49% less in claim severity. (A trend with the City of Salina has been higher frequency but lower severity, likely due to the proactive approach of seeking treatment for incidents.)City of Salina's direct losses are projected at $781,029 less and indirect at $102,059 less than composite benchmark. ( *Date analyzed for benchmark was 2007 data as there is a one -year lag.) ❖ Benefits - 461 of 522 (88 %) benefit eligible employees were enrolled in medical plan, and of those participants enrollment was 72.5% family plan/ 27.5% single plan. Flexible Spending Account 221 (42 %) employees participated; 216 in unreimbursed medical, 19 dependent day care, 16 in both. Supplemental Policies, new in 2008: 135 employees (26 %) elected policies, 72 accidents, 70 cancers, and 52 short-term disabilities. Wellness options: 137 employees (26 %) opted for CHD screening, with 26 having spouses use the benefit, and 12 covered individuals opted for two screenings; 58 (11%) elected to pay YMCA membership through payroll deduction, 338 immunizations /vaccinations were purchased (213 flu shots, 125 other immunizations). ❖ Turnover - 50 individuals left employment in 2008 (9.6 %). Resignation: 26 (52 %); Retirement: 9- (18 %); Resignation Pending Discipline/Termination: 7 (14 %); Relocation: 4 (8 %); Termination 2 (4 %); Death: 1 (2 %); Medical Resignation.1 (2 %). ❖ Budget reduction support Developed and communicated overtime policy to align with FLSA standards, developed options for vacation cap policy (adopted in 2009), assisted in reducing 7.25 full time equivalent positions via reorganization and attrition. WORKLOAD INDICATORS: ❖ Hired 45 full -time, 4 part-time, and 263 temporary/seasonal intermittent employees, totaling 312 new hires processed ❖ Processed 1,721 employment applications ❖ Held 3 evaluation appeal meetings, 2 grievance hearings, 2 disciplinary appeal meetings, and 1 Disciplinary Advisory Board hearing ❖ Processed 643 performance evaluations ❖ Advertised 57 openings, 8 positions pending, 50 individuals left employment, 12 promotions, 6 transfers, 7 positions reduced /restructured resulting in 5.0 FTE reduction Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Municipal Court ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Reduced Police Department overtime by 64.25% ❖ Increase in warrants served (goal was 80 %, achieved 82.13 %) ❖ Full Case software (Prosecutor's Office) - improved case management ❖ Pre -Trial dockets - improved efficiency and organization GOALS: List three to five new goals that your department has set. ❖ Install and implement Full Court software in clerk's office ❖ Go paperless Fill second court officer position - enhance court security, ability to do additional research on wanted defendants and to serve a greater number of warrants and subpoenas OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Increase of receipts (7.48% over 2007 - $1,526,237.22 in 2007, $1,640,343.67 in 2008) PERFORMANCE INDICATORS: ❖ Warrants and subpoenas served ❖ Revenue collected ❖ Trial docket control ❖ Reduction of paper consumption WORKLOAD INDICATORS: ❖ Trials that proceed vs being continued 4- Old warrants /cases purged Page 1 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Parks and Recreation ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Finalized discussions with Westar Energy to implement a partnership to replace trees removed from under power lines in street right of ways. The City of Salina and Westar will each provide $50 toward the purchase of a height appropriate . tree to be planted in these locations. Increased communication with property owners should help resolve previous issues associated with Westar's ROW line clearance program. ❖ Approved contract with Chevron Energy Co. to make improvements in 9 City buildings to conserve energy and reduce utility bills. ❖ Forestry Division completed third and final phase of the downtown tree removal /replacement project. 13 trees were removed with replacements to be planted in the early spring 2009. This will complete the project replacing many of the large, overgrown trees with smaller, size appropriate trees. ❖ A seven mile comprehensive trail system concept was, completed in 2008. The trail plan follows the old Smoky Hill River channel from Bill Burke Park through the city to Lakewood Park. •:+ City Commission authorized an agreement with Aquatic Design Consultants to complete concept design for new aquatic facility. Working with P &R staff with input from citizens, recommended a $12.5 million replacement facility, which was approved by voters in November along with continuation of existing quarter cent sales tax. GOALS: List three to five new goals that your department has set. ❖ Implement changes in City buildings that will conserve our natural resources and save the City money, i.e.; water, natural gas and electrical ❖ Work with the Chamber of Commerce to implement a promotional program with local hotels to increase golf rounds at the Municipal Golf Course ❖ Complete a playground safety audit of all City owned playgrounds in order to establish program insuring all playgrounds meet acceptable safety standards. This is conjunction with ongoing monthly playground safety inspections. Page 1 :+ Implement first year of two year plan 'to 'renovate Sunset Park gardens by installing new wrought iron fence and landscaping with perennial plants and establishing warm season turf. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. 4- Building Maintenance division installed security camera systems in both Carver and Friendship Centers to monitor activates in the buildings. ❖ 42 incidents of vandalism were reported in city parks and public property. Centennial Park had 12 incidents and Sunset had 8 cases. Damages totaled $4,901. In 2007 there were 29 incidents with a cost of $6,649. Centennial Park was hardest hit with 6 incidents. In 2006 there were 37 incidents with a cost of $15,144. 4- Annual play at the Municipal Golf Course was down 7,136 rounds from 2007. A total of 31,263 rounds were played in 2008. Patron rounds showed the most significant reduction, 32 %. Weather again was a significant factor along with a national decline in golf as was the restructuring of the fee plan for 2008. The new fee structure shifted purchases from the unlimited play scenario:,to one with a small up front fee and a per round fee. The unlimited play card was increased significantly reducing the sales to only those who played the highest number of rounds. This in effect reduced the total number of rounds, but provided a higher per round revenue and overall an increase in total golf fee revenue. USD 305 and the City of Salina partnered on the construction of a new baseball field at ECRA. This field will be used by Central High School weekdays during the high school season, from February through May, and by the City on weekends and other times of the year. The addition of an adult sized field will help in the total number of fields for the older summer participants. Total cost of the project was $70,158, with each paying $35,079. The City's share was funded from the Special Parks Fund. -:• Voters successfully passed a 1/4 cent sales tax extension and additional .15% for a new aquatic facility. Parks and Recreation staff spoke to 10 senior living groups and clubs and several civic groups to provide education on the benefit of the tax. •:+ Building maintenance crews repainted all of the existing downtown arcades and also addressed the existing lighting system, replacing the old grills in the arcade ceilings. PERFORMANCE INDICATORS: •:- Respond to building improvement requests within standards set for type of service request. The quality of the golfer's experience while participating at the Municipal Golf Course. •:- Citizen ratings on the quality of the recreation program they participated in. Page 2 ❖ Percentage of registration transactions received on line as compared to the total number of registrations. WORKLOAD INDICATORS: ❖ The Forestry Division planted 49 trees and removed 45 trees in the parks and public areas. There were also. 22 trees removed on the streets via contract. ❖ The Ice storm from December 07 resulted in the City contracting for removals and pruning of street trees city wide. This project was completed in 2008 with FEMA assisting with these two contracts: Hanger removal - 3908 trees trimmed for $127,000 or $32.50 per tree. Tree removal: 149 trees removed for $34,046 or $228.50 per tree. •:- Building Maintenance made repairs to 12 City Buildings that were damaged as a result of a wind storm ❖ Administrative staff booked 1260 shelter reservations and 857 Neighborhood Center reservations in 2008. ❖ Building Maintenance division managed contracts and maintenance for 10 elevators and lifts for 6 departments. Also managed annual bulk paper goods purchasing for all city departments. ❖ 5039 loads of limbs, brush, and other yard waste were taken in during the nine (9) free staffed yard waste days and Saturdays from July through November. This compares to 2647 loads recorded in 2007. The increase was due to monitoring Saturday traffic and increase in the public's use due. to the 2007 ice storm. Cost of the program was $54,263 compared to $25,263 in 2007, due mostly to increased grinding costs. ❖ 1669 faciltiy permits were issued for athletic fields, including practice sessions and game dates. This compares to 1633 in 2007 and 1359 in 2006. ❖ Interments at the Gypsum Hill Cemetery totaled 117 in 2008, compared to 106 in 2007. Cremation burials constituted 35% of the total in 2008 compared to 24% in 2007. Total interments in 2006 were 92, with 30% cremations. ❖ A total of 34 baseball /softball tournaments were held at Bill Burke Park and East Crawford Recreation Area in 2008. A total of 547 teams participated with 259 (47 %) from Salina and 288 (53 %) from out of town. In 2007, 35 tournaments were held but with only 510 total teams, 236 from Salina and 274 from outside Salina. ❖ Held third annual Water Festival January 2008. The Lakewood Discovery staff along with Saline County Extension, Saline Co. Conservation District, Farm Bureau Association, and Rolling Hills Wildlife Adventure Staff held the event for fourth graders at Kansas Wesleyan. 502 students and 24 teachers from 10 different schools in Saline County participated. Parks Division horticultural area staff was responsible for planting 29,387 annual flowers, primarily in Sunset and Oakdale Botanical gardens. This Page 3 compares to 52,680 flowers planted in 2007 or a 44% decrease. The flowers were spaced further apart to reduce quantities but retain the aesthetics. 5,000 of the flowers were planted under contract in Oakdale and Bicentennial Center to meet planting schedule deadline. ❖ Twelve P &R employees assisted Public Works staff in removing limbs from public streets due to the December 2007 ice storm from December until mid April. 5,519 man hours were spent in this task and included personnel from Parks, Forestry, Downtown, Cemetery, Recreation, and Golf Course Divisions. Page 4 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Police ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Implemented Accident Field Reporting /CAD Mapping 8.0 /Upgraded All Mobile Computers. ❖ Remodel /Expand 'Communications Center. Construction commenced in December 2008 and should be completed in January-20 09. ❖ Implemented strategies to reduce overtime without adversely impacting public and officer safety, resulting in an overtime reduction of 12.4% (17,037.75 hours v. 19,441.85 hours) when compared to 20,07. ❖ Significantly reduced problems at downtown bars by establishing a two - officer team assigned to patrol bars during problem hours. With this additional police presence, we were able to positively impact the incidence of vandalism, fights and disorderly crowds. GOALS: List three to five new goals that your department has set. ❖ Provide our citizens with an avenue to report non - emergency, no suspect reports online, via Coplogic web software. Citizens would complete the report, rather than sworn officers, reducing officer committed time and freeing officers for other duties. These reports can then be reviewed and merged into the department's management system without double entry or re- keying, freeing Records Bureau personnel for other duties. ❖ In 2008, we applied for a Kansas Wireless Grant and were approved for $210,132. These funds will be used in 2009 to purchase a new 911 system and 24 hour recorder, replacing an aging system. ❖ Pursue funding for New World Microsoft Platform (MSP) for CAD, Records and Jail. In 2009, we will establish a committee (PD, FD, SO and IT) which would determine MSP feasibility /cost and apply for a wireless grant which, if approved, would pay for 50 to 60 percent of the total project: cost. 4- Prepare for and successfully complete a comprehensive 5 -day on -site accreditation inspection, which will lead to the police department's fifth accreditation award, bestowed by the Commission on Accreditation for Law Enforcement Agencies, Inc. Page 1 OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Dispatchers answered 32,706 9 -1 -1 calls, 12,228 of which were generated by land line, and 20,478 of which were generated by cellular telephones. ❖ 538 motor vehicle operators who were endangering others by driving while under the influence of alcohol and /or drugs were arrested and removed from Salina's roadways. PERFORMANCE INDICATORS: ❖ Part 1 Violent Crime clearance rate ❖ Part 1 Property Crime clearance rate ❖ Number of "sustained" citizen complaints ❖ Award of re- accreditation by the Commission on, Accreditation for Law Enforcement Agencies, Inc. WORKLOAD INDICATORS: ❖ Number of calls for service ❖ Number of overtime hours ❖ Number of arrests, felony and misdemeanor ❖ Number and duration of blackout times when no officers are available to respond to citizen calls for service. Page 2 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Public Works /Engineering ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Design /Inspection Teams - Completed over $3,780,000 in construction work inspected by our Engineering Division. Substantially completed approximately $3,000,000 in KDOT construction projects and began construction on six projects that are still active (all projects listed later in Workload section). ❖ Design Team — Developed new boilerplate language for engineering consultant contracts. Previously, City /consultant contracts were written by consultants, often to the advantage of the consultants, and reviewed by the City. The new boilerplate language allows the City to initially set the terms of the consultant agreements and will reduce City staff review time. ❖ Stormwater Team — Reviewed infrastructure plans for nine subdivision and development projects: Hein Avenue, Red Fox Addition, Replat of Bergkamp Subdivision, Stone Creek Addition, Replat of the Lambent-: Addition, Grand. Prairie Addition, Quail Meadows Phase V, Timberline, and Georgetown Villas: ❖ Stormwater Team — Wrote feasibility reports for six improvement projects: Hein Ave water line, Red Fox Addition, Replat of Bergkamp Subdivision, Stone Creek Addition, Replat of the ' Lambertz Addition, and Magnolia Commons. ❖ Stormwater Team — Reviewed and processed fifteen (15) construction projects in the critical area of the flood control levee. ❖ Stormwater Team Conducted weekly meetings early in 2008 with the Stormwater Pollution Prevention Plan Ordinance committee. The committee reviewed the draft stormwater ordinances and the MARC erosion and sediment control manual (2008). ❖ GIS Team — Published a set of written GIS Standard Operating Procedures consisting of four sections: Geodatabase Operations, Updating the Mapping Website, Restarting Map Services and Updating the Parcels Data File. ❖ GIS Team — Implemented a GIS Data Steward program with a goal to assist one department in the transition to maintaining their own datasets. The target department for 2008 was Utilities which is uniquely situated to maintain their data, given the presence of their GIS Technician. This goal was completed and the Utilities Department is now responsible for all of the updates to their data with assistance as necessary. Page 1 ❖ GIS Team - Established a Mobile GIS Users Group that meets to discuss issues particularly relevant to Mobile GIS and tablet computers. The users group met twice in 2008. The first meeting covered Toughbook functions and basic ArcPad (mobile GIS software) functions. The second meeting again covered some mobile computing topics. ❖ GIS Team — Integrated GIS with Laserfiche. GIS staff linked the stored documents with our property maps allowing any GIS user to click a parcel on our map and display documents relevant to the property without leaving GIS. ❖ GIS /Design Teams — Assisted with the Implementation of a fixed route bus system in partnership with O.C.C.K. Our involvement was extensive with developing route maps and coordination of public information concerning bus stop locations. This effort consumed 50% of the GIS manpower for the final quarter of 2008. GOALS: List three to five new goals that your department has set. ❖ Administrative Support Team - Work with each Department Divisions to see that they are investigating each Service Request (Q- Alert), and see that an answer' is provided to the citizen within three working days from the date of the request for service. ❖ Design Team — Bid new subdivision street projects with alternates for both asphalt and concrete. ❖ Design Team — Utilize an A +B (Cost plus Calendar Days) bidding proposal for street and storm sewer projects.. This allows the Contractor to establish the completion date for the project and places the responsibility on the contractor to meet that date. ❖ Design Team — Develop a bridge maintenance program for both vehicular and pedestrian bridges. This will include consistent general maintenance practices, a monthly inspection check list, and. completing an annual report of performed maintenance and observations. ❖ Design /Inspection Teams Update the General. Conditions, Project Specifications and Standard Details in cooperation with Utilities. Included in these updates, we will develop checklists, quality control benchmarks and testing frequencies for City projects to help improve the quality and consistency of construction work. We will utilize the expertise of the Infrastructure Advisory Team (IAT) to review and help us update the specification sections. ❖ Design /Inspection Teams — Develop and implement a concrete certification program for concrete plants that perform work on City projects. ❖ Design /inspection Teams — Provide all engineers and inspectors with KDOT Certified Training to eliminate the need to hire full time Construction Engineering inspectors from outside consultants. ❖ Design /GIS Teams — Develop and activate a Pavement Management Program by utilizing the CarteGraph software integrated with GIS. This Page 2 includes purchasing software updates, updating the street condition inventory, adding new streets to the database, and then developing a three to six year street maintenance program. ••r GIS Team — Continue the data stewardship program with the target for 2009 being the Planning Department. We'll assist them in ,updating their GIS data including Zoning, Floodplain and Annexation information. GIS Team — Restructure and organize electronic data on the GIS server. The volume of existing data makes management difficult and users have trouble finding the data they need. ❖ GIS Team — Update and inventory for City traffic signs. "fork with General Services to create a system that allows General Services to enter /update sign inventory data directly in our GIS. This will allow users such as Design techs, DRT members and Public. Safety employees to see current sign inventories. ❖ GIS Team — Utilize summer Interns to assist staff with field inventories and data entry. The interns will work full -time collecting and entering data and focus this summer 2009 on pavement management system traffic sign inventory updates. ❖ GIS /Stormwater Team — Update and inventory the storm sewer system. We will work to create a system that allows General Services and City Inspectors to enter /update inlet and pipe data. directly in our GIS. This will allow users such as Design techs, DRT members and Public Safety employees to see current storm sewer inventories. ❖ Stormwater Team — Meet and continue with the Stormwater Pollution Prevention Plan Ordinance committee to write and adopt a City ordinance(s) to comply with the National Pollution Discharge Elimination System (NPDES) Phase. II requirements as mandated by the Clean Water Act. These ordinances should cover the following items: A.) Illicit discharge elimination; B.) Construction erosion and sediment control; C.) Post construction best management practices. ❖ Stormwater Team — Develop and adopt a construction and post- construction erosion and sediment control Best Management Practices Manual. As a member of the Clean 12 Consortium, Salina has pooled resources with member cities to develop a manual that is consistent in scope and content. ❖ Stormwater Team— Develop standard procedures and plan requirements for levee critical area construction. This will help both Engineering and Development Services inspect and adhere to strict Corps of Engineers requirements which help to preserve the integrity of our levee system. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ Levee Recertification Process ■ Review the 1997 Corps of Engineers Reconnaissance Study, conduct survey field checks to confirm data, write an RFP for engineering service, and select a firm to perform the recertification process. Page 3 ❖ Establish an Employee Recognition Program PERFORMANCE INDICATORS: ❖ Design Team — Number of construction contracts completed on schedule measured against original schedule and contractor bid schedule. ❖ Design Team — Number of construction contracts completed within the original budget (at the time of the bid) plus 2% to account for change orders. Design Team — Number of CIP bidders and the number of contract documents distributed (plan holders listing). ❖ Design /Inspection Teams Number of as -built plans scanned, indexed and archived. ❖ Design /Inspection Teams — Construction value and number of projects designed, managed, and inspected in- house. ❖ Inspection Team — Number of items on a final punch list that could have been solved and /or corrected at the time of construction. WORKLOAD INDICATORS: ❖ Permits — Processed 216 excavation and street -cut permits, 10 access permits, and 178 concrete construction' permits. We composed 7 KDHE permit letters, investigated 10 street light issues, handled 75 sanitary sewer wye locate requests, processed 15 address change requests /letters, and addressed all lots in five (5) new subdivisions. ❖ Pavement and Asset Management - Created a 10 year pavement history map, subdivision history map, and a pavement type map. Updated six quarter- section maps due to new development plats or infrastructure projects and processed 12 sanitary sewer as -built drawings. ❖ DRT — Performed 46 of 50 DRT reviews on time. Four reviews were late one day due to relief /variance from City standards based on existing conditions causing an economic hardship to comply. ❖ Design /Stormwater — Managed more than $500,000 of design consultant contracts. ❖ Inspection — The construction management team finalized 16 separate projects, with another six (6) still under construction as of December 19, 2008. The completed projects include: 1) Aesthetics North Ohio Street; 2) Bridge Repair -North Ohio Overpass; 3) North Broadway Corridor (KDOT); 4) Eaglecrest Twin Homes; 5) Quail Meadows Phase 4; 6) Joint / Crack Sealing; 7) Latex Modified Slurry Seal; 8) Curb and Gutter Rehab; 9) Red Fox Addition Improvements; 10) ADA Ramps; 11) Asphalt Arterial Major Maintenance; 12) South 9th White Topping; 13) 2008 Concrete Pavement Improvements; 14) Arterial Sidewalks; 15) North 2nd St. RR Crossing Removal; 16) 200812009 Street Markings. The under construction include: 1) South Ohio Corridor; 2) Broadway / Hageman; 3) West Diamond Drive; 4) Bergkamp Subdivision (PRIVATE); 5) Golden Eagle Estates No. 5 (PRIVATE); 6) Country Oak Estates /Schilling Pedestrian Bridge. Page 4 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Public Works /General Services ACCOMPLISHMENTS: List three to five accomplishments your department has achieved. ❖ Administration - In 2008, Administration staff ensured that Sanitation customer service orders for 3,900 Initiates, 3,658 Terminates, and 2,107 Special Pick-ups were completed. ❖ Central Garage - Over the past year, Central Garage has tracked its rework repair rate. With 1,056 vehicle work orders completed in 2008, Central Garage only had four (4) vehicles requiring some form of rework. Therefore, Central Garage's first -time repair rate was an impressive 99.6 %. ❖ Flood Control - All levee structures, inlet and outlet channels, and detention ponds are inspected on a monthly basis, with deficiencies repaired within 48 hours. In 2008, there were 15 total deficiencies found: 11 deficiencies on the levee system and four (4) deficiencies'; at our detention ponds. Of the 11 deficiencies on the levee system, 10 repairs were completed by City employees within 48 hours and one (1) repair was completed by an outside contractor that exceeded 48 hours. Of the four (4) deficiencies on detention ponds, three (3) repairs were completed by City employees within 48 hours and one (1) repair was completed by an outside contractor that exceeded 48 hours. HHW For the second year in a row, the HHW facility increased public participation in its Reuse Program. In 2008, there were 618 participants. This is an increase of 58 participants from 2007. ❖ Sanitation Sanitation continues to divert as much yard waste from the Landfill waste stream as possible. In 2008, Sanitation's yard waste trucks collected and recycled 2,740 tons of grass and leaves with 132 tons of this material and tree limb debris collected through our special pick -up service. ❖ Solid Waste - The Landfill facility was utilized as a limb drop off area during the ice storm of December 2007. A total of 6,992.05 tons of limbs were disposed of at the facility. In order to divert future tree limb debris from disposal within the Landfill cell, a tree limb disposal area has been opened at the facility. The majority of this material will be ground into wood chips for use at the facility. The Landfill will use this material for cell cover, road improvement and erosion protection. Page 1 ❖ Streets - The ice storm of December 10, 2007 that hit Salina caused a considerable amount of tree damage. In the months that followed, Street crews worked 9,936 hours and hauled a total of 3,628 loads of limbs to either the Salina Landfill or to the Markley Yard Waste Site. Numerous City Departments assisted during the limb cleanup. This interdepartmental effort resulted in the collection, burning, and federal reporting of 15,630 tons of debris. ❖ Traffic Control - As part of a seven (7) phase intersection upgrade program, Traffic Control installed the second phase of battery back -ups and LED lights in 2008. This upgrade allows the intersections to function without interruption during a power failure. In 2008, Traffic Control completed eight (8) intersections on arterial streets in Salina. GOALS: List three to five new goals that your department has set. ❖ Administration - In 2008, the Administration staff provided 75% of all special pick -up requests for service to Sanitation supervisors by the end of the workday. In 2009, the goal for Administration staff is to provide 90% of all special pick -up requests for service to Sanitation supervisors by the end of the workday. ❖ Central Garage - In 2008, wrench time was 68 %. The goal in 2009 is to increase it to 75 %. ❖ Flood Control - Of the 288 total levee inspections completed in 2008, 11 deficiencies were found. The 48 -hour repair rate for these deficiencies was 92 %. For 2009, the goal is to complete 100% of all repairs within 48 hours. ❖ HHW In 2008, there were 3,464 customers who brought waste material to the facility. The goal for 2009 is to increase the HHW's customers by 236 to 3,700 customers. ❖ Sanitation - Sanitation crews will provide 100% service to all Sanitation customers on their specified day of collection and special pick -up service within 48 hours from receipt of a special pick -up request. ❖ Solid Waste - The Landfill will remain compliant with all KDHE requirements for our facility to ensure that we are not cited for non - compliance issues and that we successfully renew our annual Landfill Permit. The goal is 100% compliance with all KDHE reporting requirements and submission of the appropriate regulatory reports. ❖ Streets - Street maintenance crews will complete work on all utility cuts within three (3) days of receipt to repair and replace the driving surface. In 2008, Street crews only had a 58% completion rate on this goal, primarily due to the tremendous workload caused by the December, 2007 ice storm. The goal for 2009 is to increase the 3 -day utility cut completion rate to 75 %. ❖ Traffic Control - Traffic Control responds to all reports of downed or missing traffic stop and yield signs and inoperative traffic signals. The goal in 2009 is to reinstall or replace these within one (1) hour of notification. Page 2 PERFORMANCE INDICATORS: ❖ Administration - In 2008, the General Services Division received 58 Service Requests (Q- Alerts). Each of these requests was reviewed and addressed by the appropriate workgroup. Of the 58 Service Requests, 54 citizens received a response from City staff within three (3) working days. This is a 93% response rate. ❖ Central Garage - The number of times, a vehicle must be returned to the Central' Garage for problems not repaired on a previous visit is known as "Rework ". In 2008, Central Garage maintained a first -time repair rate of over 99% with only four (4) instances of repairs requiring rework. Of the four (4) instances requiring rework, one (1) instance was the result of additional parts required. Another instance involved improper parts supplied by an .outside vendor. The two (2) remaining instances were contributable to difficulties in diagnosis and the length of time required for making complicated repairs. ❖ Flood Control - The United States Army Corps of Engineers (USACE) inspects the levee annually. In 2007, our levee received a "Minimally Acceptable" rating, primarily due to several large areas of tree growth that have established within 15' of the toe of the Levee and in numerous drainage channels. As a result of tree removal efforts by both City crews and by contractors, the 2008 annual USACE inspection resulted in a rating improvement from "Minimally Acceptable" to "Acceptable ". In 2008, Flood Control personnel began re- clearing previously cleared areas to prevent regrowth of trees within 15' of the toe of the levee. Flood Control, Streets, and the Parks Department have partnered to remove trees along the levee. So far, City crews have re- cleared new growth in the area along the Dry Creek river channel, and are now making their way toward the North Pump Station. The plan is to remove all trees designated as "City responsibility ". In addition, the Engineering Division is coordinating the tree removal contract for the 2009 area designated as "contractor responsibility ". ❖ HHW - Increased usage totals at the HHW Facility are an indicator of the effectiveness of our educational outreach in the community. In 2008, 3,464 product drop -offs were logged, resulting in collection of 88,750 pounds of material. This is 114 more than the facility's previous high of 3,350 in 2006. Participation at our Reuse Center also increased in 2008 with a new high for the facility of 618 customers. ❖ Sanitation - In 2008, our regular Sanitation collection crew averaged 95 stops per hour, including the 45 minute drive time to and from the Landfill. In 2007, this average was 94 stops per hour. Eliminating the drive time to the Landfill, the averages for both years remained virtually identical with 112 stops per hour in 2008 and 113 stops per hour in 2007. Our optimum workload is approximately 95.66 stops per hour including trips to and from the Landfill and 113.66 stops per hour', not including trips to and from the Landfill. In 2008, Sanitation achieved 99/0 of its optimal performance in both categories. Page 3 ❖ Solid Waste - In 2008, the City Landfill disposed of approximately 4.98 pounds per person, per day of solid waste. This figure does not include the nearly 7,000 tons of tree limb debris from the December, 2007 ice storm received by the facility. In 2007, per person daily disposal rate was 5.00 pounds. As in previous years, this figure only includes trash coming from Saline County. ❖ Streets - Sweeping streets is a core task of this workgroup. The goal for our sweeper operators is to sweep every paved street in residential areas monthly. Additionally, they are to sweep all arterial and downtown streets weekly. Clean -up efforts from the ice storm in December, 2007 required us to reprioritize our activities. As a result, our sweepers were unable to sweep for several months. In 2008, sweeper crews swept 14,806 miles of roadway at a cost of $59,668.18 or $4.03 per mile. In 2007, the sweeper crews swept 16,700 miles of roadway at a cost of $48,096 or $2.88 per mile. The rising costs of fuel and maintenance contributed to the increase in the cost -per- mile amount. ❖ Traffic Control - The City of Salina has approximately 7,500 signs that are maintained by Traffic Control. Of this amount, we have over 1,000 stop signs. It is a major responsibility of Traffic Control to reinstall downed stop signs. Upon notification of a downed stop sign, Traffic Control personnel respond and install a temporary sign or replace the sign within 45 -90 minutes. WORKLOAD INDICATORS: Administration - In 2008, Administration staff compiled and submitted all information required by the Federal Emergency 'Management Agency (FEMA) resulting from General Services' tree and limb debris clean -up efforts for 15,630 tons of material following the December, 2007 ice storm. This information included employee injuries, accidents, citizen complaints, overtime, payroll, equipment costs, contracts, material invoices, and equipment rental. Information from the Finance Department indicated that the City received about $1.2M in refunds from FEMA. 4- Central Garage - In 2008, Central Garage charged 3,159.6 hours to its customers. In 2007, Central Garage charged 3,314 hours to its customers. In 2008, the average cost per repair order was $223.34 with 1.1 Technician hours per work order compared to $193.15 and 1.1 Technician hours per work order in 2007., Central Garage performed 904 PM Services in 2008, which resulted in an average cost of $148.29 per service. In 2007, Central Garage performed 966 PM Services with an average cost of $126.57 per service. ❖ Flood Control - One of the major responsibilities of Flood Control is mowing 21 miles of Levee, including all inlet and outlet channels and four (4) detention ponds. Each year the entire levee is mowed a minimum of two times. Those sections of levee located inside City limits are mowed on a monthly basis. Many areas require mowing every other week, including the Hike and Bike Trail, Huntington Ditch, the Levee by Thomas Park from West Page 4 Euclid to North Ohio, Burr Oak Ditch, Knox Sandpit Ditch, Schilling Road Ditch, and four detention ponds, given suitable weather conditions. During 2008, Flood Control employees were able to meet this objective. In addition to mowing, Flood Control employees are responsible for the maintenance of 24 levee structures and 2 pumping stations. Flood Control employees are also responsible for emergency stormwater pumping at the detention ponds and pumping plant facilities. In 2009, Flood Control crews will have an additional detention pond to maintain, increasing their workload in the area from four (4) ponds to five (5). HHW - Community participation with the HHW Facility continues to grow. In 2008, the HHW facility surpassed ,the previous highest number of participants in its history, which was '3,350 people in 2006. This same growth may be seen in the number of ',people who took part in the Reuse Program in 2008. In 2008, the HHW received 88,750 pounds of material; the second highest in the facility's history. Our highest collection year was 2007 when 96,832 pounds were recorded.', It is believed that the extensive flooding in our service area and the tornado damage that occurred in Ottawa County contributed to the large amount recorded in 2007. Sanitation - One of Sanitation's on -going goals is once a customer requests a Special Pick -up Service, Sanitation personnel will complete the Special Pick -up by the end of the following workday. Sanitation completed 2,946 Special Pick -ups in 2008, 674 more Special Pick -ups than in 2007. Of the 2,946 Special Pick -ups completed in 21008, 34 were not completed within this timeframe. This is largely due to increased emphasis on reducing overtime hours. Nonetheless, this means that the Sanitation met its goal 99% of the time. ❖ Solid Waste - In 2008, the Landfill dis with 79,706 tons from Saline County ar 2007, the total tonnage disposed at tt amount, 80,229 tons came from Salin came from other counties. ❖ Streets - The ice storm of December, workload in 2008. As a result, we perfc than in 2007. The storm also affected for utility patches. However, with the p remove and replace asphalt, Streets sc, vital street repairs. Street crews a alligator /potholes in asphalt. They used cracked and potholed areas througho work taking place on South 9th Street. which they did not meet the sweet approximately 13% more material than )sed of 99,458 tons of solid waste 19,752 tons from other counties. In Landfill was 100,626 tons. Of that County residents and 20,397 tons )07 caused Streets to reprioritize its med 48% less concrete street repair he 3-day completion time expected rchase of the new asphalt zipper to ted considerable time making these complished 58% more repair of 21 % more asphalt to repair severely t the City, with the majority of the Street crews had four (4) months in ng goal although crews collected 12007. ❖ Traffic Control - Traffic Control is responsible for various types of lighting including downtown lanterns, parking lot lights, and some alley lights. They are also responsible for maintaining the walkway lights on the North Ohio Overpass. Page 5 CITY OF SALINA DEPARTMENT ANNUAL REPORTING FORM Annual Report of the Year: 2008 DEPARTMENT: Utilities ACCOMPLISHMENTS: List three to five achieved. Established a Performance Measure Department work center. Specific perfoi were identified. Data was collected ani compared to values listed in the 2006 � (AWWA) Benchmarking Survey. A tot} measures were identified, and of this t measures were above or better than the I, ❖ Hired a Utility Engineer with over 30 year and wastewater collection systems. Th',i Water Distribution System Model, revi Specifications and manage the Capital In ❖ City Staff received numerous water qualih flushing of fire hydrants within the wp locations to maintain the required chlo ji quality complaints, a modified disinfec Distribution System was completed. maintenance procedure that municipaliti This effort consists of turning off the am chlorine feed in order to maintain a throughout the water distribution system chlorine is a stronger disinfectant and i from the interior of the water mains. � accompanied by hydrant flushing had no This disinfection process was conducte6 of our nearly 20,000 customers, less tft with questions or concerns. Of these 100 were dissatisfied with the explanation k residual tests confirmed the success of tt ❖ As a result of a retirement (WTP (Pretreatment Coordinator) of key emp made to meet the City's goal of reducinj WWTP were placed under a single Opei by sharing of staff and equipment bei Plant Supervisor position was convert position which encompasses Industrial your department has lent Program for each Utilities nance measures along with goals the results were calculated and merican Water Works Association of Seventeen "(17) performance tal, over 50% of the performance WWA median value. of experience in water distribution Utility Engineer will manage the v and modify Standard Details/ rovement Program. y complaints. which resulted in daily. ter distribution system at several ne residual. To address the water Lion process of the entire Water This is an annual preventative :s utilize to maintain water quality. nonia feed and increasing the free more uniform disinfection level and Saline County RWD #3. Free used to remove biological growth full modified disinfection process been completed for several years. during the month of October, and in 100 customers (0.5 %) called in customers, less than 10 customers if the process. Follow up chlorine e modified disinfection process. Superintendent) and resignation :)yees, management changes were staffing and budget. The WTP and ations Manager, which reduces cost veen the work centers. The water :d to a Water Quality Coordinator Pretreatment and Water Quality in Page 1 the potable water system. These two changes allowed the department to eliminate two positions with minimal effect on the workload of current employees and no effect on customer service. ❖ Wilson and Company completed the following Water Treatment Plant studies: Chemical Storage Systems, High Service Pump Station Pressure Controls and Taste & Odor Control. The studies recommendations and associated costs are being incorporated into the yearly Capital Improvement Program as budget allows. ❖ Evaluated the cost effectiveness of installing a supervisory control and data acquisition ( SCADA) system at the WWTP to reduce staffing. The SCADA system is funded in the 2009 Capital Improvement Program. ❖ Completed the Water Distribution System Model (computerized hydraulic model) with Professional Engineering Consultants and City Staff has been trained on the use of the model. ❖ Completed a Water and Sewer Rate Study that included a major change from a declining rate structure to an excess use rate structure. This change was necessary to encourage water conservation in order to meet future demands with available resources. To further water conservation efforts, an ordinance was amended to regulate outdoor watering with potable water. Outdoor watering with potable water is prohibited between the hours of 10:00 am and 6:00 pm between June 1 and September 30. GOALS: List three to five new goals that your department has set. ❖ Complete super chlorination of two areas in the water distribution system as recommended in the Water Distribution System - Model by Professional Engineering Consultants. 4- Complete Water Distribution System Model — Phase II with Professional Engineering Consultants. Phase II includes development of a prioritized Capital Improvement Program. ❖ Continue and complete the Raw Water Supply Study. with HDR Engineering Consultants. A Citizens Advisory Board (CAB) was formed. Three meetings have been held with the CAB out of six scheduled meetings. One Study Session with the City Commission has been held out of the three scheduled Study Sessions. The following memorandums have been produced for review by the CAB and City Staff: - Comprehensive Description of Overall Existing System -Water Rights and Regulatory Review - Existing Sources of Supply - Conservation Plan (to include private wells) -Water Reuse Evaluation - Alternatives Evaluation (in progress) The Raw Water Supply Study Report will be complete in March 2009. Page 2 ❖ Enhance and develop the Capital Improvement Program, including a 10 year forecasting of improvements and budgets for: WWTP, WW Pump Stations and Sanitary Sewer Collection System; WTP, Well Field and Water Distribution System. ❖ Complete the Manhole and Wastewater Pump Station Wetwell Rehabilitation Project utilizing the Utility Engineer and City Staff as identified in the Capital Improvement Program. ❖ Select an engineering consultant to complete the design of the Wastewater Pump Station's Upgrade and Force' Main's Replacement Project as identified in the Capital Improvement Program. ❖ Work with the Engineering Division to update the City's Standard Details/ Specifications. OTHER ITEMS OF INTEREST: (Optional) List any items that you feel would be beneficial for the City Commission to be aware of. ❖ In 2008, the Wastewater Treatment PI 'ant treated 1.5 billion gallons (1.75 billion gallons in 2007) of wastewater. The City's National Pollutant Discharge Elimination System Permit (administered by EPA and KDHE) requires a minimum of 85% removal for Biochemical Oxygen Demand and Total Suspended Solids. The Plant, continues to exceed regulatory requirements by removing 98.4% (1' „633 tons) of Biological Oxygen Demand, 97.7% (1,686 tons) of Total Suspended Solids and 98.9% (1,050 tons) of Ammonia. A total of 1050 tons of Biosolids were produced and applied to area farmland for beneficial use. ❖ In 2008, the Water Treatment Plant treated 2.2 billion gallons (2.3 billion gallons in 2007) of raw water from the Smoky Hill River and the Downtown Well Field. The Plant continues to exceed all EPA and KDHE water quality standards. 2008 Water Treatment Plant Chemical use: 1,950 tons of Lime 1,543 tons of Soda Ash 500 tons of Alum 441 tons of CO2 1.8 tons of Ammonia 84 tons of Chlorine 13.5 tons of Sodium Hexametaphosphate 12.5 tons of Sodium Fluorosilicate 1,760 gallons of Polymer 5,250 gallons of Blended Polyphosphate ❖ Operated the South Well Field (5 wells with 3 operational). These wells require pumping every 5 years to maintain water rights and are considered an emergency water supply. Page 3 PERFORMANCE INDICATORS: ❖ Water Distribution System water loss quantifies the percentage of treated water that fails to reach the customer and cannot otherwise be accounted for through metered usage. In 2008, the water loss was 12.5 %. This is below or less than the AWWA median value in the 2006 Benchmarking Survey which was 8.9% water loss. A water loss of 10 -15% is considered acceptable by the AWWA. The water loss is higher than previous years, due to water, quality issues which required additional fire hydrant flushing to maintain the required chlorine residual., ❖ Wastewater Collection System Integrity provides a measure of the condition of the wastewater collection system by expressing the number of stoppages per 100 miles (224 miles) of collection system piping. 'In 2008, the measure was 4 stoppages per 100 miles. This is above or better than the AWWA median value listed in the 2006 Benchmarking `Survey which was 5.1 stoppages per 100 miles. ❖ Water Distribution System Integrity provides a measure of the condition of the water distribution system by expressing the number of emergency water main breaks per 100 miles (322 miles) of water distribution system piping. In 2008, the measure was 20.3 emergency water main breaks per 100 miles. This is above or better than the AWWA median value listed in the 2006 Benchmarking Survey which was 35.9 emergency water main breaks per 100 miles. ❖ Customer Accounts (19,865) per Employee. for the Water System includes WTP, Water Distribution, %2 Utilities Administration and '/ Water Customer Accounting, for a total of 41 employees. In 2008, the measure was 485 accounts per employee. This is above or better than the AWWA median value listed in the 2006 Benchmarking Survey which was 382 accounts per employee. ❖ Customer Accounts (19,865) per Employee for the Wastewater System includes WWTP, Wastewater Collection, '/ Utilities Administration and '/2 Water Customer Accounting, for a total of 36 employees. In 2008, the measure was 551 accounts per employee. This is above or better than the AWWA median value listed in the 2006 Benchmarking Survey which was 454 accounts per employee. ❖ Million Gallons Water Delivered per Day (6 mgd) per Employee includes WTP, Water Distribution, '/ Utilities Administration and % Water Customer Accounting for a total of 41 employees. In 2008, the measure was 0.15 mgd per employee. This is below or less than the median value listed in the 2006 Benchmarking Survey which was 0.19 mgd per employee. ❖ Million Gallons Wastewater Processed per Day (4.1 mgd) per Employee includes WWTP, Wastewater Collection, '/2 Utilities Administration and '/2 Water Customer Accounting for a total of 36 employees. In 2008, the measure was 0.11 mgd per employee. This is below or less than the median value listed in the 2006 Benchmarking Surrey which was 0.16 mgd per employee. Page 4 WORKLOAD INDICATORS: ❖ The overtime costs for the Utilities Department was $155,565 in 2008. - Administration $2,655 (3 emp / $885 each) -Water Distribution $34,745 (16 emp / $2,171 each) -Water Treatment Plant $49,260 6 emp / $3,078 each) -WW Treatment Plant $51,825 (',16 emp / $3,239 each) -WW Collection $17,080 The WTP and WWTP overtime costs at each plant due to 24/7 operation. ❖ The Wastewater Collection System mains, 4,695 manholes and 59 was were 318 wastewater pump station alarms per station, per year. emp / $1,897 each) increased approximately $25,000 )n fists of 224 miles of sanitary sewer e water pump stations. In 2008, there al. rms which would average over 5 ❖ In 2008, the Wastewater Collection Ci miles of the 224 miles of the sanitary se locating and correcting problems within system. A total of 154 sanitary sewer sty 9 were actual stoppages in the City m< Performance Indicators, the 2008 resutl above or better than the AWWA medi; miles. The total number of sanitary sew 253 / 42 in 2006, 272 / 49 in 2005 and actual stoppages is the direct result of cleaning the sanitary sewer mains. TI reduced number of insurance claims an( ❖ The Water Distribution System consist; valves and 2,394 fire hydrants. In 20C distribution system, a total of 571 (14 %) to ensure operational reliability). All fii June to ensure their operational reliabilit water distribution system. In 2008, ther vehicle accidents requiring repair or repl hydrants were replaced with modern tra for repair instead of replacement when s ❖ In 2008, the Water Distribution Crew coi the 322 miles of water mains that requi water system pressure control operatio plant, the number of emergency water r total of 65 emergency water main I distribution system. As indicated in bul the 2008 results of 20.3 emergency wE above or better than the AWWA medi main breaks per 100 miles. City Staff e equipment and labor) to repair a typic, 2008, there were 65 ($227,500) en ($238,000) in 2007, 88 ($308,000) in 20 ($528,500) in 2004. This results it emergency water main break repair cost ew TV inspected and cleaned 7.5 nrer mains. This .is a valuable tool in the aging sanitary, sewer collection ippage complaints were logged and ins. As indicated in bullet 2 under 3 of 4 stoppages per 100 miles are in value of 5.1 stoppages per 100 :r stoppages was: 256 / 22 in 2007, 434 / 53 in 2004. The reduction in continued efforts in inspecting and is continued effort results in both costs to the citizens / customers. of 322 miles of water main, 4,201 B, of the 4,201 valves in the water were exercised (opened and closed e hydrants are flushed annually in r and to improve water quality in the were 17 fire hydrants damaged in icement. In addition, 22 existing fire Tic break away models which allow ruck by a vehicle. tinued to track and identify areas of 'e high maintenance. As a result of ial changes at they water treatment lain breaks continues to decline. A reaks were logged in the water et 3 under Performance Indicators, ter main breaks per 100 miles are in value of 35.9 emergency water stimates it costs $3,500 (materials, ,I emergency water main break. In ergency water main breaks: 68 )6, 132 ($462,000) in 2005 and 151 a $301,000 (57 %) reduction in > between 2004 and 2008. Page 5