Account Information Authorization
q
!
k
.C8Ei1E~
~ur . Q-
al Telephone co.;t\
~.
.::-,";;_'i"';'
RURAL TI!LePHONI!
November 29, 2007
City Of Salina
401 S 5th St
Salina, KS 67401
Acct# 32563
Dear Rural TelephonelNex-Tech Customer:
RE: IMPORTANT INFORMATION ABOUT YOUR RURAL TELEPHONE/NEX-TECH ACCOUNT
CPNI is a communications industry abbreviation that stands for Customer Proprietary Network Information. CPNI refers to
your telephone service, including the charges on your bill; the services you subscribe to; and your usage data and calling
patterns. In short, it is your private information abo':!t your communication services.
The Federal Communications Commission (FCC) has mandated new CPNI 'must comply' rules for all telecommunications
companies. The new rules are designed to safeguard your information from anyone who is not authorized to have access to
your account. The new rules are effective December 8, 2007.
To comply with these new rules, there are four security measures that Rural TelephonelNex- Tech will be implementing to
ensure your information is safeguarded from unauthorized access.
I. Each time you call Rural TelephonelNex- Tech to speak with a customer service representative regarding your
account, we will be required to ask a verification question, and you will be required to provide an appropriate
answer to the" question to ensure we are speaking with an authorized contact on your account.
2. Once authorization has been established, we can discuss information about specific calls that you have made after
you provide the date of call, length of call and call destination. If you are unable to provide specific details, we can
send a copy of this information to the account address on record.
3. If you stop by any Rural TelephonelNex-Tech office to make account inquiries, you may be required to show
personal photo identification before we can discuss or release any account information.
4. You may add up to four authorized contacts by completing and returning this letter. In order to protect your
information, only these authorized contacts will be allowed to make inquiries or changes to your account. Inquiries
or requests from other parties, including those of a spouse, cannot be honored if they are not an authorized contact or
listed on the account.
Business customers that have a dedicated account representative at Rural TelephonelNex- Tech are exempt from these rules.
However, in the instance your account representative is not in the office when you call, we want to have verification
. information on file so one of our Customer Service staff can assist you. Please take a few minutes to complete the questions
below and either return this form to any Rural TelephonelNex- Tech office, or include it with your next bill payment. Prior to
December 8, you may also call any RuralTelephonelNex- Tech office and provide the verification information.
Thank you for taking the time to assist in the implementation of these important security measures. Together, we will
continue to keep your Rural TelephonelNex-Tech account information safe and secure.
Sincerely,
~ '-: ~
Larr~-~fsevier
CEOlGeneral Manager
Place a .,/ next to the verification question that you would like to answer when calling about your account. Please provide an
answer to the question.
~ast 4 digits of your business Tax ID Number. Answer:.J z.z.g
D List the name of one of the authorized contacts on the account. Answer:
D Account Number of your Rural TelephonelNex- Tech account. Answer:
Please list up to four authorized contacts you would like added to your account. These authorized contacts will be allowed to
make inquiries or changes to your account as long as they know the answer to the account verification question or are able to
provide valid photo identification.
2.
3. V~ t;~~
4. R.M Hafl'L
1.
~I'\'-l f:x..V
Lltu.~ f1~
1~/4:J()1
Date '
. Acct# 32563
...;-..... " r"
k
RURAL TB.I!PHONB
~CNEIIE~
~lIr Q"<'
at Telephone cottl
November 29, 2007
DEC- J
City Of Salina
PO Box 736
Salina, KS 67401 Acct# 30044
Dear Rural Telephone/Nex-Tech Customer:
RE: IMPORTANT INFORMATION ABOUT YOUR RURAL TELEPHONElNEX-TECH ACCOUNT
CPNI is a communications industry abbreviation that stands for Customer Proprietary Network Information. CPNI refers to
your telephone service, including the charges on your bill; the services you subscribe to; and your usage data and calling
patterns. In short, it is your private information about your communication services.
The Federal Communications Commission (FCC) has mandated new CPNI 'must comply' rules for all telecommunications
companies. The new rules are designed to safeguard your information from anyone who is not authorized to have access to
your account The new rules are effective December 8, 2007. .
To comply with these new rules, there are four security measures that Rural Telephone/Nex-Tech will be implementing to
ensure your information is safeguarded from unauthorized access.
1. Each time you call Rural Telephone/Nex-Tech to speak with a customer service representative regarding your
account, we will be required to ask a verification question, and you will be required to provide an appropriate
answer to the question to ensure we are speaking with an authorized contact on your account
2. Once authorization has been established, we can discuss information about specific calls that you have made after
you provide the date of call, length of call and call destination. If you are unable to provide specific details, we can
send a copy of this information to the account address on record.
3. If you stop by any Rural Telephone/Nex-Tech office to make account inquiries, you may be required to show
personal photo identification before we can discuss or release any account information.
4. You may add up to four authorized contacts by completing and returning this letter. In,order to protect your
information, only these authorized contacts will be"allowed to make inquiries or changes to your account. Inquiries
or requests from other parties, including those of a spouse, cannot be honored if they are not an authorized contact or
listed on the account
Business customers that have a dedicated account representative at Rural Telephone/Nex-Tech are exempt from these rules.
However, in the instance your account representative is not in the office when you caIl, we want to have verification
information on file so one of our Customer Service staff can assist you. Please take a few minutes to complete the questions
below and either return this form to any Rural Telephone/Nex- Tech office, or include it with your next bill payment Prior to
December 8, you may also call any Rural Telephone/Nex- Tech office and provide the verification information.
Thank you for taking the time to assist in the implementation of these important security measures. Together, we will
continue to keep your Rural Telephone/Nex-Tech account information safe and secure.
Sincerely,
~ '-:~
Larr~evier
CEO/General Manager
Place a ./ next to the verification question that you would like to answer when calling about your account. Please provide an
answer to the question.
~ 4 digits of your business Tax ID Number. Answer: 7 'Z.. 2- ~
o List the name of one of the authorized contacts on the account Answer:
o Account Number of your Rural Telephone/Nex- Tech account Answer:
Please list up to four authorized contacts you would like added to your account. These authorized contacts will be aIlowed to
make inquiries or changes to your account as long as they know the answer to the account verification question or are able to
provide valid photo identification.
1. } e../lI\.-7' {)c.. :/
AM E-{~ y
I
3.
{)Q (<.r'ct: C9.eG 4vct:r
tr=" r-..... 'L
1J..o~
2.
4.
I 2,..--'2.--07
Date
Acct# 30044