ID System Maintenance Agreement 2007
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Maintenance Agreement
See attached terms and conditions
City of Salina
300 West Ash
Human Resource Room 200
Salina, KS 67401
Model #: CP60
Serial #: Q 1 0826
System Serial #'s (if applicable):
Contract Start Date: July 1, 2007
Contract End Date: June 30, 2008
Contract #: 2223
Contract Type: Standard On-Call, Printhead not included
Coverage Hours: Monday-Friday: 8:00 a.m.-5:00p.m.
Annual Card Count Limit: 25,000
Excess lIsage will be billed at $.05 per card
Number of Preventative Maintenance Visits: 2
Annual Cost: $ 740.00
PO#/ Authorization: _ U 30/;(607
Signed by: ~4~<'0 '3fAb~J1/~t;
ate: g Ir C/
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Maintenance Agreement: Terms and Conditions
Midwest Card and ID Solutions, LLC, and the Customer, agree to the following terms and conditions whereby Midwest Card
an'dJD Solutions, LLC. shall provide and the Customer shall pay for maintenance services as specified in this Service
Agreement. This Service Agreement shall be effective for the period stated on the face of this document
I. Contract Maintenancc Services
1.1 Description: Midwest Card and ID Solutions, LLC. agrees to
provide scheduled preventive maintenance (if applicable)
and on~call remedial maintenance for the Covered
Equipment as set forth in this Service Agreement. Midwest
Card andlD Solutions warrants that it will cause the Covered
Equipment to meet manufacturer's operating specifications
given reasonable wear and tear and equipment age and
condition (hereinafter "Maintain").
a) Coverage Hours: Unless otherwise noted in this Service
Agreement, service will be provided Monday through
Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays
observed by Midwest Card and ID Soluti()ns.)
b) Holidavs Observed bv Midwest Card andID Solutions:
New Year's Day, Easter Sunday, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day,
Thanksgiving Friday, Christmas Eve Day, Christmas
Day, and New Year's Eve Day. Ifa holiday occurs on
Sunday, it will be observed on the following Monday.
1.2 Except as otherwise provided in this Service Agreement, the
Contract Maintenance Service shall inclllde all parts, labor
and travel expense necessary to Maintain the Covered
Equipment but specifically excludes software support
unless provided for under a separate addendum.
1.3 Term Charge: In consideration of Midwest Card and 10
Solutions' provision of the Contracted Maintenance Service,
customer shall pay the term charge set forth in this service
agreement.
The Term Charge is based upon coverage hours and site
location of Covered Equipment. When the Covered
Equipment site is greater than 50 miles from a Midwest Card
and 10 Solutions base city, or for contracted extended service
outside of standard Coverage Hours, the Term Charge shall
include an additional charge.
2. Exclusions: Except as otherwise provided in this Service
Agreement, the following are not covered in the Contracted
Maintenance Service and are subject to additional charges.
2.1 Overtime Charges and Travel Expenses: All overtime
charges and travel expenses of Midwest Card and ID
Solutions personnel for maintenance services not included in
the Contracted Maintenance Service shall be charged to
Customer at the rates in Midwest Card andlD Solutions'
published maintenance price list in effect at the time of
occurrence.
Any maintenance service started during the Coverage Hours
and completed within one hour after such period shall not be
treated as oveliime. Service completed after such one-hour
period and service otherwise provided at Customer's request
outside of the Coverage Hours will be deemed as overtime.
A minimum charge of one hour will apply to any such
servi ces.
2.2 Consumables and Supplies such as, but not limited to,
printheads, ribbons, foils, forms, rubber rollers,
overlaminates, cleaning rollers, card affixing stickers, labels,
toner, ribbons, plates, print rollers, rubber platens, plate
frames, stencils, toner and other supplies for use with the
Covered Equipment, including supplies necessary for
maintenance purposes, shall be provided by the Customer
and must be approved by Midwest Card and ID Solutions.
Midwest Card and ID Solutions' approval will not be
reasonably withheld. Repairs, adjustments, or parts
replacement required due to the use of supplies not approved
by Midwest Card and ID Solutions will be chargeable using
Midwest Card and 10 Solutions published maintenance and
parts price list in effectat the time of performance of such
service.
2.3 Unauthorized Use or Service: The Contracted Maintenance
Service does not include service or repair work caused by the
failure of Customer to observe any ofthe conditions in this
Agreement; failure of Customer to use the Covered
Equipment in accordance with the manufacture's
instructions; maintenance or attempted repairs or adjustments
of the Covered Equipment by anyone other than Midwest
Card and ro Solutions' authorized personnel; service,
reconfiguration, or upgrading of any data communications
interface occasioned by changes made to host computers or
network transmission devices; tampering, misuse or abuse of
the Covered Equipment; or force majeure. Mainteilance
services and parts so required will be provided by Midwest
Card and ro Solutions at Midwest Card and ro Solutions'
published maintenance and parts price list in effect at the
time of performance.
2.4 Obsolete Parts or End of Life: In the event that palis
required to repair or maintain covered product are no longer
available, Midwest Card & ro Solutions, LLC may terminate
coverage for all or part of the specified product and will issue
the customer a prorated credit for the unused portion of the
term charge.
3. Excess Use Charges: The Term Charges for designated Systems
included in the Covered Equipment is based upon an assumed
rate at the end of the applicable maintenance period. Midwest
Card and ID Solutions may assess an Excess Use Charge as set
forth in this service agreement.
4. Term:. The term is as shown on the face of this document. This
agreement will not automatically renew. Upon termination or
expiration of the contract, Midwest Card will only perform
service requested if another contract has been signed and/or a
Purchase Order is issued authorizing Midwest Card to perform
requested service. Midwest Card personnel will not be
dispatched for service unless the client has a signed, valid
contract or has authorized a purchase order.
5. Pavment Taxes:
5.1 Payment Terms: Invoices shall be payable upon receipt.
5.2 Taxes: Customer shall pay any municipal, state of federal
taxes, however designated, levied or based on the charges
payable under this Agreement that may be paid or be payable
by Midwest Card and lD Solutions excluding income taxes.
Customer shall also pay any tax not currently applicable but
which is hereafter heldor ruled applicable by any new law,
interpretation of an existing law or otherwise.
6. Equipment Relocation: The Customer must notify Midwest
Card and ro Solutions in writing at least sixty (60) days prior to
the relocation of any Covered Equipment. Customer shall be
solely responsible for. all expenses, including insurance
coverage associated with moving and installation of the
equipment to a new location. If the relocation causes Midwest
Card and 10 Solutions to incur increased Travel time or cost in
providing maintenance services hereunder, Customer agrees to
pay reasonable increased monthly maintenance charges.
7. Conditions:
7.1 Access to Eguipment: Customer shall permit free access to
the Covered Equipment and shall provide, without charge to
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7.2
Midwest Card. and 10 Solutions, adequate storage space,
working space and all necessary. utilities for use by Midwest
Car.d and 10 Solutions personnel.
Parts Replacement: Midwest Card and 10 Solutions reserves
the right, at its option, to replace or repair any part which
fails to perform its function under normal use. Midwest
Card and 10 Solutions further reserves the right to use, as its
option, new, rebuilt, or reconditioned parts or improved
parts which are capable ofperfonning functions similar to
those of the replaced parts.
delegate any of its obligations under the agreement without
the prior written consent of Midwest Card & ID .Solutions.
9.7 Suspension of Service: Midwest Card & ID Soluitions will
not provide any services under the agreement if any
amounts owed to Midwest Card & ld Solutions from
customer, as paYI~lent for services under this agreement
or otherwise, remain due and unpaid for more than
sixty (60) days.
8. Termination For Default: Either party may terminate this
Agreement in the event of default by the other p.arty, in addition
to all other rights and remedies arising from such default, upon
thirty (30) days prior written notice to the other party and where
the defaulting party has failed to cure the default within the
notice period.
9. General:
9.1 Independent Contractor: Midwest Card and ID Solutions is
acting hereunder as an independent contractor and shall have
sole supervision ot: and responsibility for, its authorized
maintenance personnel.
92 Midwest Card and ID Solutions Personnel: Customer
acknowledges that Midwest Card and ID Solutions has
specially trained personnel who perform maintenance
services hereunder and agree that during the term hereof
Customer will not solicit or otherwise attempt to employ any
such Midwest Card and 10 Solutions' employee for the
purpose of performing maintenance on any equipment
serviced by Midwest Card and 10 Solutions.
9.3 Limitation of Liability: Midwest Card and ID Solutions shall
not be liable for loss of use of any oft he items of Covered
Equipment or for any loss or damage occasioned by such.'
loss of use or by any failure to Maintain equipment properly.
Midwest Card and ID Solutions' liability hereunder shall be
limited to repair or replacement of any parts of items of
Covered Equipment which may be damaged solely as the
result of negligence on the part of Midwest Card and ID
Solutions' personnel. MIDWEST CARD AND 10
SOLUTIONS SHALL NOT BE LIABLE FOR ANY
FAILURE OR DELA Y IN PERFORMANCE
HEREUNDER DUE TO, IN WHOLE OR IN PART, TO
ANY CAUSE BEYOND ITS CONTROL OR FOR
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES REGARDLESS OF CAUSE. M1pWEST
CARD AND ID SOLUTIONS DISCLAIMS ANY
EXPRESS WARRANTIES NOT CONTAINED HEREIN
AND IMPLIED WARRANTIES INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. In no event shall
Midwest Card and ID Solutions' liability hereunder, for
breach of warranty or otherwise, exceed the cost of
replacement of the Covered Equipment.
9.4 Entire Agreement Amendments: This Agreement represents
the complete agreement between the parties with respect to
the subject matter hereof and supersedes any
contemporaneous or prior written or oral understandings or
agreements with respect hereto. This Agreement may not be
altered or modified except by a writing signed by both
parties. This Agreement shall prevail in the event of any
inconsistencies with the terms and conditions contained in a
purchase order or other document provided by Customer.
9.5 Governing Law: This Agreement shall be governed by arid
construed in accordance with the laws of the State of
Missouri.
9.6 Assignment: Midwest Card & 10 Solutions may assign any
or all of its obligations under this Agreement without consent
of customer. Customer may not assign any of its rights or
Midwest Card and ID
Solutions
Customer Information Update Form
. Please take the time to update any missing and/or incorrect information
included with this correspondence. Your help in keeping our information
updated is greatly appreciated. - Please return to Midwest Card and ID
Solutions, in the envelope provided or by faxing us at (816) 221-1213, at.
your earliest convenience. Thank you.
Company Name: City of Salina
Shipping Address: Billing Address:
City of Salina City of Salina
300 W. Ash S1. Room 200 Attn: Human Resources
Salina, KS 67402 P. O. Box 736
Salina, KS 67402-0736
Contract Contact Person: Phone Number:
Natalie Fischer, HR Director 785-309-5710 ex1. 2005
Invoicing Contact Person: Phone Number: .
Linda Lockhart, HR Clerk 785-309-5710 ex1. 2012
Machine Operator Contact: Phone Number:
Shandi Wicks, Account Clerk II 785-309-5735 ext. 2051
Purchasing Contact (Supplies): Phone Number:
Linda Lockhart, HR Clerk 785-309-5710 ex1. 2012
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Comments regarding service or sales: No comments
200 NW Platte Valley Orive - Suite 200 - Riverside, Missouri 64150
(816) 221-0620 - (800) 587-1490 - fax: (816) 221-1213
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